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Why Didn’t the New York Times or the WSJ Sell Me My Kindle 2?

As I’ve mentioned in previous posts, in really excited about the arrival of my Kindle 2. I love books, magazines, and newspapers, so I’m sure I’ll get a lot of value out of it. But I’m not sure why re NYT or WSJ didn’t give me the opportunity to buy it directly from them. Why […]

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Best Customer Service Email from Amazon on My Pending Kindle

This might be the best customer service response email I’ve ever received. It’s not really the kind of thing I would normally blog, but it was so entertaining I had to share it. I wrote to Amazon to ask them if the Kindle 2 rumors are true (full disclosure: I have a pending order in […]

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