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Best Customer Service Email from Amazon on My Pending Kindle

This might be the best customer service response email I’ve ever received. It’s not really the kind of thing I would normally blog, but it was so entertaining I had to share it. I wrote to Amazon to ask them if the Kindle 2 rumors are true (full disclosure: I have a pending order in for a Kindle and I don’t want the old one if the new one is coming out) and here is what they had to say:

We’ve made no announcement about the next generation Kindle, so I can’t answer your question. However, If I were you I would not cancel my order, and I suspect you’ll be happy. If you need further assistance, please contact customer support at 1-866-321-8851.

As a reminder, the Kindle now has over 210,000 books, magazines, and blogs available for wireless delivery, with no computer required.

I hope this means that the Kindle 2 is on its way.

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