Charles Hudson’s Weblog

I’ve been using Highrise CRM from 37signals for about a year now and I think it’s a pretty good product – certainly better than most other CRM tools I’ve used. However, there are some substantial features the products lacks that keep it from being even more integrated into my workflow. There are three core ways [...]

I’ve been playing with Gist since the beta. After a several week hiatus, I’ve started using the product again. Overall, I think it’s a very good effort at helping people keep up to date with what their friends are doing across the web and helping you stay up to date. The best use case? Checking [...]

I was re-reading the announcement about how Google Apps and Salesforce will be working together more closely to make Google Apps and Salesforce work together more closely. As someone who has used a number of CRM products over the years, I welcome this announcement. I continue to believe one of the big things that hampers [...]

I have been playing with Highrise for about a week and change now. Overall, I like it and it’s the best effort I have seen of late toward making a lightweight, easy-to-use, organization tool for small groups or individual power users.
Features I Like
Creating Tasks and Contacts by Email – The ability to create new contacts [...]

Earlier today I got an email about 37signals’ new Highrise product. In an earlier post I complained about how I was in real need of a tickler-style web application for keeping track of people and to-do items that’s a bit more lightweight than a traditional CRM product. I am going to sign-up to use the [...]

Today I had the pleasure of having a brief call with someone I really like (link to his blog here) and I realized it has been almost a year since he and I had a chance to really chat. Our conversation made me realize that what I really want/need is the equivalent of a tickler [...]

I have been experimenting heavily with SugarCRM lately, both out of professional necessity and personal interest. I had noticed that I was not meeting my own personal standards for returning phone calls, responding to emails, keeping on top of to-dos and keeping my sprawling address book and contact data up-to-date. I have spent a lot [...]