Posted in: facebook, google, paypal

What Can Facebook Learn from Google Checkout and Amazon Payments?

I’ve been thinking a lot about this whole idea of “Pay With Facebook” and the ability for people to eventually use their Facebook credentials to pay for things on and off Facebook. When I was at Google, I worked on Google Checkout for a year and have also been spending a lot of time studying […]

Posted in: Uncategorized

Why Didn’t the New York Times or the WSJ Sell Me My Kindle 2?

As I’ve mentioned in previous posts, in really excited about the arrival of my Kindle 2. I love books, magazines, and newspapers, so I’m sure I’ll get a lot of value out of it. But I’m not sure why re NYT or WSJ didn’t give me the opportunity to buy it directly from them. Why […]

Posted in: Uncategorized

Best Customer Service Email from Amazon on My Pending Kindle

This might be the best customer service response email I’ve ever received. It’s not really the kind of thing I would normally blog, but it was so entertaining I had to share it. I wrote to Amazon to ask them if the Kindle 2 rumors are true (full disclosure: I have a pending order in […]