RadioShack

Posted on January 15, 2005, 4:16 pm, by charles, under Wireless Communications.

Techdirt pointed me toward an interesting article on how RadioShack stays in business . Pretty interesting read, especially if you look at some of the real drivers of RadioShack’s business. I had no idea they were such a major source of referrals for the CDMA crowd. After reading this article and a handful of others, I have no idea why they are still in the business of trying to hawk wired phones, cables, and other such things. Given the woeful customer service I hae experienced at most mobile phone retail stores (with the exception of T-Mobile), I am surprised that more carriers don’t move to use kiosks and in-store distribution (Best Buy, for example) in lieu of more expensive standalone options.

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