Best Customer Service Email from Amazon on My Pending Kindle

Posted on January 28, 2009, 2:05 pm, by charles, under Uncategorized.

This might be the best customer service response email I’ve ever received. It’s not really the kind of thing I would normally blog, but it was so entertaining I had to share it. I wrote to Amazon to ask them if the Kindle 2 rumors are true (full disclosure: I have a pending order in for a Kindle and I don’t want the old one if the new one is coming out) and here is what they had to say:

We’ve made no announcement about the next generation Kindle, so I can’t answer your question. However, If I were you I would not cancel my order, and I suspect you’ll be happy. If you need further assistance, please contact customer support at 1-866-321-8851.

As a reminder, the Kindle now has over 210,000 books, magazines, and blogs available for wireless delivery, with no computer required.

I hope this means that the Kindle 2 is on its way.

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  • you should have an affiliate link to amazon. I took the plunge on the Kindle because of your post. I've been waiting for the NextGen. Sounds like everyone in the queue will get the Kindle 2.0! Maybe I'm crazy.

  • scottorn, honestly, i don't understand what the meaning of affiliate…

  • hi Charles, I meant set up an Amazon Associates account and a Commission
    Junction account. i'm not sure what your traffic is, but 10% revenue sharing
    off the Amazon Kindle I bought because I saw it on your site, would be $35
    right there. Small stuff but you write such a great blog that I think it's
    worth the easy step to pay yourself a little.

  • Scott,

    That's a good tip – I have an Amazon Associates account and I'll start using
    it more. No reason not to offset some of my gadget and book purchases with
    some support from readers.

  • Scott,rnrnThat’s a good tip – I have an Amazon Associates account and I’ll start usingrnit more. No reason not to offset some of my gadget and book purchases withrnsome support from readers.

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