Charles Hudson’s Weblog

My Google Nexus One is slowly starting to win me over. After a few errors in getting it set up (I’m willing to accept a good deal of the blame upon reflection), I really like the device. It’s not going to displace my iPhone as my primary device until they solve the entertainment experience and give me a better way to access my music, videos, and other entertainment content that lives in iTunes. Below are some initial thoughts on the device and my experiences using it.

You really need to commit to Google’s suite of cloud services to fully enjoy the device – I live on Gmail, Google Calendar, and Google Talk for personal purposes and Google Apps at work. If you can fully commit to those services, the Google Nexus one rocks. It’s not so much a phone as it is a portable cloud client. The one nice thing about the deep integration between the device and Google services, though, is you no longer have what I call “sync anxiety” – the fear that something you do on your mobile device won’t end up showing up in the other places where you want it to appear. With the Nexus One you’re basically operating on the live data – the concept of syncing isn’t really so relevant.

There is one area where I do find this frustrating and that’s contacts. I don’t use Google Contacts – I don’t think it’s a full-fledged product just yet and that isn’t where my contacts live. Having a good, free desktop sync product that would get my contacts from my Mac Address Book onto my Nexus One. I’ve been slowly but surely working on cleaning up my Google Contacts, but this is kind of a pain.

On a more positive note, the native Google Voice implementation is great. It has me considering dropping Phonetag – it’s not that translations are better but that its tightly integrated and getting the raw audio fies quickly and easily makes up for the less accurate translation.

This device is an email powerhouse if you like Gmail and are comfortable with a touch keyboard. I’m much faster dealing with email on this device than I am on the iPhone. There are two reasons why I say this. The first is search. Beauae you’re operating on your real Gmail inbox, I find that search and retrieval works much better and it works much faster. It also supports all of the booleans and search by label functions I use on the desktop version. This is a huge time saver if you have a large mailbox.

Speech to text is handy, but imperfect. I have been playing with the speech to text functionality and I like it. Apparently you have to be connected to the internet for it to work, but its great when you have the privacy of a car or office and have a longer email or blog post to do. It isn’t quite good enough to be a go-to but it does work.

As an iPhone owner, I really want the ability to run background applications. It is as awesome as advertised. That subject is worthy of its own post.

My last gripe is the lack of padding around the keys on the keypad. I can type much more quickly on the iPhone because the padding around each key seems larger, allowing me to type confidently and quickly.

To really love this device, you need to give it a week and approach it with an open mind.

Oh, and I composed this whole post on the GNO using Wordpress’ android app.

I’ve been thinking a lot about this whole idea of “Pay With Facebook” and the ability for people to eventually use their Facebook credentials to pay for things on and off Facebook. When I was at Google, I worked on Google Checkout for a year and have also been spending a lot of time studying Amazon Payments as well. I wouldn’t describe myself as a payments expert, but it seems to me that a successful payments system or network has to have two things at a minimum:

1. A very large user base of people who have given you a payment instrument.
2. Publishers, merchants, or partners who feel comfortable surfacing your payment option to their customers.

Having a large base of customers is not enough – you need a large base of users who can and will provide you with some kind of payment instrument. When Google Checkout launched, there were quite a few people who already had Google accounts – if you use Gmail, Google Calendar, Google Docs, or just about any other product, you’ve probably created a Google account. But only a fairly small number of those accounts have any payment instrument attached to them. Having a relationship with a large base of consumers is good, but you still have to activate them and get them to connect a payment instrument to that account.

The publishers or e-commerce sites you want to target have to feel comfortable having your payment offering in front of their customers. I haven’t seen a lot of good analysis on why Amazon Payments haven’t taken off more widely in both consumer and business applications. I suspect the reason is not that there aren’t enough customers with Amazon accounts with payment instruments attached to them. The payment tiers are certainly competitive. I suspect the reason why it hasn’t taken off as much is that most small to medium sized e-commerce players view Amazon with a wary eye. Do they really want Amazon building a relationship with their customers? Do they really want to show that Amazon button and encourage their customers to think about looking for the same product at Amazon? Do they ultimately want a company that could end up being a competitor to control their payments flow? The answer to most of those questions is probably “no.”

So what can Facebook do to mitigate the risks mentioned above?

Lead with games – I think targeting games on Facebook makes sense. That’s where the money is. They should be able to get plenty of people to enroll credit cards, ACH, Zong accounts, or whatever other payment instruments they support as we know that people are already spending lots of money on social games today. Leading with games will not get them the entire Facebook audience, but it will get them in front of customers who do want to pay for things and are active Facebook users.

Beware of bundling – Facebook clearly has global aims in changing the world of advertising. At some point, I am sure (very very sure) that they will roll out a product that looks and acts like AdSense. It might even be tied to Facebook Connect or Pay with Facebook. If that is the case, I suspect there will be tremendous pressure to bundle the payments piece with the advertising piece. I’m not sure this is wise.

If you’re really into Facebook and Facebook games, I encourage you to check out “Inside Virtual Goods – Future of Social Gaming” as it goes deeply into these topics.

Thoughts? Feel free to leave a comment below. Thanks for reading.

Thanks to all of you who have recommended speakers and topics for the first ever Freemium Summit. The event is shaping up nicely – we have some fantastic speakers lined up and some really meaty topics to discuss. We already have confirmed speakers from Dropbox, Pandora, YouSendIt, Box.net, Mailchimp, Xobni, Evernote, and Automattic (WordPress). I’m really looking forward to the event and there are 3 more areas where I could use your help:

1. I am still looking for a few great companies who are experimenting with the freemium business model in the SaaS or enterprise space. Particularly, I’m looking for companies who are either big believers in the value of having a mix of paid and free users or those who are adamantly against it.

2. We’re also going to cover mobile as a freemium topic as well. If you know a good mobile developer with a strong point of view about how to succeed with freemium on the mobile, let me know.

3. If you know of a company who is doing great stuff in the customer service side of supporting a blend of free and paying users, I’d like to talk to them as well.

Feel free to leave comments below – thanks in advance for your help!

I have had my Google Nexus One for about a day. And I’m getting ready to box it up and send it back to them. It’s not because I don’t like the device – it’s kind of wonky in terms of UI, especially if you’re an iPhone user, but it’s still a very good device as you get used to it. It handles native Google apps well, with the notable (and mind-boggling) exception of Google Voice.

If you’re short on time, here’s the punchline – buying an unlocked Google Nexus One is horrible because neither Google nor T-Mobile can get you up and running quickly unless you know what to ask. If you want this phone, just get a contract and be done with it – the two companies haven’t figured out how to support users who come in with a device in hand. Here’s my saga in a few steps:

1. Ordered Google Nexus One unlocked from the online store.
2. Went into T-Mobile and got offered a FlexPay plan – no monthly contract and plenty of options for unlimited or metered voice, text, and Internet.
3. After a few clicks, I had everything up and running – Gmail, Google Calendar, and all of the other core services tied to my Google account. So far so good.

And then I got to Google Voice. Everything went fine until I went to set up my voicemail. All I wanted to do was to forward my voicemail from the Nexus One to my Google Voice number using conditional forwarding. The helper wizard on the device couldn’t make it work. The directions available on the Google Voice site didn’t work. So I picked up the phone and called T-Mobile. They were very pleasant, kind, and helpful, even though they regularly admitted they didn’t know much about the device.

I read the T-Mobile forums prior to the call and a lot of users suggested that you can’t actually do conditional voicemail forwarding if you’re on a FlexPay plan – they simply don’t allow you to do so. I broght this point up repeatedly during my roughly 1 hour call with their support folks. Finally, after some patient work by a Tier 3 unsupported deice rep, we both figured it out – it’s my plan, not the device. After about 30 minutes with the billing department, who kept trying to get me back to technical support, I finally just gave up and told them I wanted to cancel my account. It turns out there actually isn’t a way to convert from a FlexPay month-to-month plan to a postpaid account. And here’s the kicker – even if you bring your own device, signing up for a postpaid account obligates you to sign up for a contract. I don’t mind signing up for a contract if you’re subsidizing my device. But if I’m bringing my own phone, I find that to be a bit insulting.

So now I have this Nexus One and can’t use it seamlessly with Google Voice. It’s a phone, right? This should be a device that showcases how awesome Google Voice is, right? So what I’ve concluded is that buying an unlocked Nexus One is about the worst decision you could make for three reasons:

1. You pay more – the device costs almost $600
2. If you want to be able to use Google Voice to do everything, including voicemail, you need a contract as well.
3. Nobody seems to be able to support the unlocked version of the device and you’ll pull your hair out trying to get help.

Fixing this would be easy. Either Google or T-Mobile could simply direct people who want the unlocked device toward a plan that will actually allow someone to fully enjoy the device and provide a bit more support for those of us who want to get the device up and running quickly.

Overall, I can see the promise in this device. If you’re a power user of Google Apps, this phone is great. But I think I’ll sit this round out and wait until the support and setup issues get resolved before committing to this device.

I’ve been thinking about doing a 2010 predictions post for this year. In lieu of doing one, I thought I’d highlight the biggest platform battles that I find interesting in the upcoming year:

Facebook vs Application Developers
I (obviously) have a vested interest in how this plays out given my work with Serious Business. Nonetheless, I’m fascinated to see how Facebook, with its growing might and clout, manages its relationship with the developer ecosystem that is both growing on the back of and driving the growth of Facebook. There are literally billions of dollars at stake here. Will developers abandon the Facebook platform and look for greener pastures? Will Facebook look to extract too much from the developers who live on and create value for the Facebook platform? This will be interesting, I’m sure.

Google vs Content “Farms”
This one is very interesting to me. What was once a fairly stealth industry of content farms and sites building content specifically tailored for Google SEO has come into the limelight of late. What will Google do? Is it a threat they want to police or a necessary evil given their ubiquity?

Apple vs iPhone Application Developers
There are clearly a number of iPhone app developers who are complaining about Apple’s approval process and restrictions about what app developers can and cannot do. Is it possible that Apple could push developers to look elsewhere, namely Android? Will the Google Nexus One move developers en masse to the Android platform? Or will developers grin and bear it so long as the iPhone is the dominant platform?

AppleTV vs content owners
I’m hoping to get an AppleTV for Christmas (fingers crossed). I’m very curious to see whether the AppleTV turns into iTunes 2.0 with Apple capturing a large chunk of the margins for the responsibility of delivering a hardware + software experience that gets consumers to sign up in meaningful numbers. Will content owners push back? Can they?

Twitter and the Twitter App / Service Ecosystem
One of my favorite things to watch. Twitter has raised a ton of money. And they have app developers who have built really interesting applications and services on top of Twitter but have yet to monetize. Will Twitter acquire some of the most promising development shops? Will they change the terms of service to put those folks out of business? Something in between? I’m curious.

What do you think? What’s on your mind for 2010?

I use Facebook a lot (I do work at a company building games on the Facebook platform, after all). I also use LinkedIn a lot as well. Lately I’ve been thinking a lot about the differences between the two services. This is not a “will Facebook kill LinkedIn” type of post – I don’t think that’s a question that can be easily answered. What’s been nagging me of late, though, is that it doesn’t feel to me that LinkedIn is maximizing the full opportunity in front of them. Below are some observations and questions based on my usage patterns and supported 100% by anecdote and opinion.

Does LinkedIn want to be a part of my daily life? Facebook clearly does – I’ve been on Facebook for what feels like a really long time. As a user, it seems to me that Facebook is very focused on being a part of your daily life – they want to give you a reason to come back to Facebook at least once a day. First it was simply connecting with your friends. Then it was photos and status updates. Now it’s the ability to import other things you’re doing across the web. They’re becoming an engagement vortex and it’s working.

LinkedIn doesn’t appear to have the same aspirations for the average LinkedIn user. Sure, if you’re a recruiter or job seeker, you have a reason to check in every day. I imagine recruiters would want to be on the service every day, looking for new people to fill openings and building their presence on the service. I also imagine job seekers use it regularly to get a sense for who’s hiring and what opportunities might exist for them. But for the general user who is not actively looking for a new job or trying to fill a position, there isn’t a strong reason / need to log in every day.

I don’t know if this is a problem. But it’s interesting to me that status updates are a virtuous / vicious cycle (depending on how you look at it). I believe people publish status updates to let the world know what they’re doing and to hopefully generate a response of some sort. However, if you publish your status update in a place where others won’t see it, you don’t get the feedback. So, if you have daily engagement, status updates are a natural thing to offer users – it’s a cheap way to inject more content and dynamism into the system and it gives people more things to discuss. On the flip side, I don’t think you can offer status updates as a means to drive dynamism – people will update their status where others are.

Why isn’t the LinkedIn activity feed filtered or curated?? I had high hopes for the RSS feed that LinkedIn offers. It’s a passive way to find out about what people are doing without visiting the site. However, the current RSS feed is an unfiltered data dump – I get just about every new connection (person X is now connected to person Y) along with job changes, promotions, etc. Getting all of the connection notifications is really noisy – I’d rather not get all of those. One thing I’ve learned from using Facebook, though, is that there is tremendous value in filtering the feed. LinkedIn could do that. I am VERY interested in hearing about my friends who change jobs, get promoted, become advisors at other companies, or otherwise have noteworthy developments to share. Right now I feel like that’s lost in the noise – it feels to me that there’s an opportunity to streamline that feed (whether it’s delivered via RSS, email, or whatever) to make it more of a highlight real than a firehose delivery of activity within my network.

Why isn’t the “Events” feature more vibrant? I’m actively involved in organizing events. A lot of the people who attend the events I organize are on LinkedIn and the audience from which I draw is largely business people. For the life of me, I can’t figure out why the “Events” feature in LinkedIn feels less vibrant. For example, marketing events on Facebook, even business events, is actually pretty effective when done correctly. You can get a good amount of uptake and response and finding new potential attendees is fairly inexpensive and easy. With all of those business people on LinkedIn and the importance of face-to-face networking to build business relationships, I would have expected LinkedIn to be more of a force in promoting events and helping event organizers find and reach potential attendees.

Is the LinkedIn API the best way to get more engagement with the underlying data stored in LinkedIn? When I saw the blog post about the LinkedIn API becoming more open, it immediately struck me as a good idea. Instead of finding more ways to get people to visit the core site, why not make the vast store of data and information they have available accessible to other applications and services that businesspeople do use every day. It certainly reinforces the value of the data stored in LinkedIn and might enable developers to create some new applications that sit on top of the data and do cool things with it. I have high hopes for their new developer program and what it could mean for business applications. Having all of those applications live within in LinkedIn is probably less interesting than taking that data to places where it isn’t accessible today.

What do you think? How do you use LinkedIn? How would you like to use it? Comments are welcome below.

I saw so many posts about the new Google Nexus phone (I liked the one on TC, so I’m linking to that one) that I wanted to post my quick thoughts. In the interest of fair disclosure, I used to work at Google back in the day and know and respect a lot of the folks working on Android.

One of the big risks in being in the platform business is that nobody will build the things on top of it that you as the platform owner want to see built to showcase the opportunity. Facebook built apps on its own platform (photos, groups, events) before their platform really took off. The iPhone launched with some Apple-created apps – Maps (via Google), mail, calendar, etc. There’s a really good reason for this – as the platform owner, you want to make sure that some of the “right” stuff gets built and made available. And what’s the “right” stuff? It’s generally whatever you, as the platform owner, think needs to exist to showcase the power and potential of your platform.

For me, there is only one interpretation of what the Google Nexus phone means. It means that Google did not believe that its handset partners, left to their own devices, were on track to deliver an integrated consumer device (software + hardware) that would properly showcase Android and develop consumer interest sufficient to win iPhone converts or those who want a smartphone but are on the sidelines. The Droid hasn’t done that. Neither has the G1. I don’t think Google necessarily wants to play the role that Apple does in the iPhone ecosystem. But without a strong exemplar of what a great Android device can do, it will be very difficult to compete with the iPhone ecosystem.

A number of people have asked me how things are going with my virtual assistant, specifically what tasks I have her doing and how it all works. I thought I’d do a short follow-up blog post on how I work with my virtual assistant (who is really great, by the way), to schedule meetings. For those who don’t know, my VA is based in the Philippines. For more background, you can read my previous post on the topic. If you’re looking for a virtual assistant, I’d suggest you check out YourRemoteAssistant.com. I’ve been happy with them and it’s made my life much more sane. In the spirit of openness, I also get a small credit if you sign up and list me as a referrer.

1. Share your calendar on Google Calendar
The first thing I did was create a Google Calendar that had all of my work and personal appointments in one place. Then I gave my VA read / write access to that calendar so she could create, edit, and delete meetings as they arise.

2. Create a Google Spreadsheet of places you like to meet
The next thing I did was create a Google Spreadsheet with a list of places I like to meet and the times I like to go to those places. This makes it way easier for my VA to schedule meetings without having to come back to me to get input on meeting locations every time. Also, because it’s shared online, I can add or remove places from the list as I burn out on them or find new places I like more. Below is a screenshot of what that spreadsheet looks like – it’s not very complex:

3. Create a simple human algorithm for how meetings should be scheduled
The last step to making meeting scheduling work is to figure out how things should happen. This is really a matter of personal choice. I like to have my assistant offer up a few meeting times, block all of those times on my calendar (making it clear which are tentative and which are confirmed), and eventually confirm the meeting once the other person gets back and confirms. Once the meeting and location are confirmed, I make sure I have a mobile phone number for the person and some other context in the body of the meeting request. Just for added comfort, I also get a daily summary of all of the meeting requests that were processed during the day.

4. Get up on Salesforce or some other CRM system
The one last thing worth doing is to get up on a CRM system of some sort so that you can keep track of contact info for all of the people you meet. It’s pretty easy to adjust the scheduling process described above to include a step where your assistant checks to make sure the person has a record with correct information.

5. Relax!
I’m terrible at scheduling meetings. I drop the ball all the time. This has been one of the best decisions I’ve made all year – I no longer have meeting anxiety and I know that meetings are getting handled and arranged in a much better way than I could do left to my own devices.

There are some other things that I do that I haven’t included in this post. Do you have a virtual assistant? How’s it going for you? Any tips to share?

So, I’ve been really excited about the freemium business model of late. I’ve spent the last year or so trying to meet more entrepreneurs, funded and bootstrapped, who are interested in pioneering this model. In the process of these conversations, I’ve learned a ton and I’m now sufficiently inspired to actually pull together a small event focused on what it takes to succeed with a freemium business model. Before I pull the trigger and announce all of the details, I wanted to ping the blogosphere and see if this seems like a sane idea. The basic idea for the event would be to pull together a one day conference / gathering focused on having some leaders in the space share data on what it takes to succeed using freemium business models and hopefully some cool lessons learned. The event will likely take place in March 2010 here in San Francisco, but I still have time to back out if this seems like a horrible idea. Two questions for you all:

1. Is this an interesting topic to you? Why or why not?
2. If it is interesting, which companies would you like to hear from on stage?

Comment away!

I’ve been using Highrise CRM from 37signals for about a year now and I think it’s a pretty good product – certainly better than most other CRM tools I’ve used. However, there are some substantial features the products lacks that keep it from being even more integrated into my workflow. There are three core ways in which I’d like to use Highrise CRM:

1. Universal store of contact and context information for people I know or have met
2. Address book of record that will sync with other clients and devices (namely the iPhone) – this is a close cousin of point #1 above.
3. Easy way to keep track of conversations I’ve had with people and things on my to-do list

I know the 37signals team has a long laundry list of features they’re trying to prioritize and I’m just one of many users. That being said, there are a four modest gripes I have about the product:

No iPhone application – One of my most persistent frustrations with Highrise is that it doesn’t have an iPhone application. What would I use the iPhone app to do? Well, it would be nice to be able to access all of the data I have about people, particularly contact info for folks who are not on my iPhone, when on the go. I would also like to be able to input new items, particularly notes from conversations and calls and new to-do items. I’m aware that I can use the email feature in Highrise to just tap out a note and then email it into the system. I’d rather just be able to hop right into the interface than email the info in. Maybe I’m alone in feeling that way.

Doesn’t sync with any other system I regularly use – My biggest gripe is that I can’t use Highrise as my contact database of record as it doesn’t easily talk to any other system. I realize that Highrise can’t make Gmail or Mac Address Book integrate with or support two way sync between Highrise and those applications. But without mobile access or the ability to sync with the other apps I use regularly (namely Gmail), investing in Highrise as my database of record for contacts isn’t as useful as it could be.

No offline access – This is a small nit. I sometimes find myself with down time where I’d like to update my contact info. Unfortunately, there isn’t any way for me to use Highrise in offline mode. It sure would help in those periods where I have time but no Internet access.

Poor Task Functionality – Overall, I wish the Task functionality were more robust. One of the most important things I need from a task application is the ability to annotate tasks – I like to make notes about my tasks. Having the ability to do that in Highrise would be great. If you can do it already, I haven’t figured out how to make it happen.

If you’re a Highrise user and have thoughts, feel free to leave them in the comments.